NSW Law Society
The Migration Agents Registration Authority’s Code of Conduct
Complaints against the Department of Immigration and Citizenship
The Department of Immigration and Citizenship has an internal complaints unit “The Global Feedback Unit” which can be accessed on www.immi.gov.au. Alternatively complaints can also be lodged with the Commonwealth Ombudsman, the Australian Human Rights Commission, the Office of the Information Commissioner (on Freedom of Information matters), or your local Member of Parliament.